100% Money-Back Guarantee
If you are not satisfied with your tutor within your first three paid sessions, you are entitled to a full refund of those sessions — no questions asked.
Our Promise
Three Sessions Risk-Free (Per Teacher)
If you are not satisfied with your tutor within your first three paid sessions with that tutor, you are entitled to a 100% refund of those sessions — no questions asked.
Switching Teachers
If you decide to change tutors after claiming a refund, you can still benefit from this policy with your new tutor. However, you may only continue with the same subject or topic area — this prevents the policy from being used to get free lessons across different subjects indefinitely.
Simple & Hassle-Free
You don't need to explain your decision. Just let us know within 7 days of your third session with that tutor, and we will return your fees in full.
How to Claim Your Refund
Claiming your refund is straightforward. Follow these three steps:
- Contact our support team via email at support@tutorspoint.co.uk or through the live chat on our website.
- Provide your booking reference and the subject or topic you were studying.
- Your refund will be processed within 5–7 working days back to your original payment method (Stripe or Apple Pay).
Refund requests must be submitted within 7 days of the third session with the relevant tutor. Requests made after this window may not be eligible.
Contact Us
Questions about a refund?
Email: support@tutorspoint.co.uk
Website: tutorspoint.co.uk/contact-us
Tutors Point Ltd · Registered in England and Wales