For Students & Parents
Students may request to change a lesson time by giving at least 24 hours' notice before the scheduled start time. Requests made with sufficient notice will be accommodated where possible.
If a request is made with less than 24 hours' notice, the lesson fee may still be charged, unless the tutor agrees otherwise. We encourage students to plan ahead to avoid this situation.
All lesson time changes must be arranged through the TutorsPoint platform — via the dashboard, email, or live chat. Direct arrangements made outside the platform are not permitted.
For Tutors
Tutors should also give at least 24 hours' notice if they need to change a lesson time. This allows students and parents to rearrange their schedules appropriately.
If a tutor reschedules or cancels a lesson with less than 24 hours' notice, the student will be offered either a free replacement lesson or a full refund for that session. Tutors should avoid last-minute cancellations wherever possible.
General Rules
Mutual Agreement
Lesson time changes will only be confirmed once both the student and tutor agree to the new time. Neither party can unilaterally change a confirmed booking.
Repeated Changes
Frequent last-minute changes may be reviewed under our Fair Use Policy to protect tutors' time and ensure consistent learning for students. We reserve the right to restrict rescheduling where abuse is identified.
Emergencies
We understand that genuine emergencies happen. In such cases, TutorsPoint will support both parties to find a fair solution — whether that is rescheduling, a replacement session, or a refund. Please contact us as soon as possible if you are affected by an emergency situation.
Contact Us
Need to reschedule or have a question?
Email: support@tutorspoint.co.uk
Website: tutorspoint.co.uk/contact-us
Tutors Point Ltd · Registered in England and Wales